The COMPLETE WORKS International Ltd   

We always get regular feedback from delegates and those who have used us in the past.  This is the place where some of those comments and vox-pops. will be appear.

The overall feedback is always excellent, as you would expect from a focused programme such as "Strategic Personal Impact" 

We specialise in speaker and communication coaching.  But we also train and coach other closely related topics such as leadership, motivation and business relationships.

Here are some recent comments about Lorna's coaching courses:
 

1. This course has given me the tools and confidence to get up in front of any group and believe that I am delivering an effective presentation.
2. Confidence makes everyone comfortable.
3. Great course, well above my expectations.
4. A very beneficial and interesting course.
5. Try it, you won’t be disappointed.
6. I feel so much more confident at delivering presentations than I did prior to attending – thank-you… great.
7. An excellent way to equip our managers with key communications skills to drive improved performance in future presentations.
8. Visible, confidence building results within a day! You’d better believe it!!!
9. A really valuable course with direct and honest feedback for all participants.
10. Extremely useful, good useful honest feedback.
11. A fantastic course that gets you to let go of your inhibitions and become a much better presenter.
12. Excellent opportunity to increase my personal awareness.
13. It shows that public speaking is nothing to be afraid of, with practice and new skills it is within your reach.
14. In the space of a few hours my technique has improved and my confidence has increased, thanks to the interesting exercises.
15. I will be talking about the course to my mates. It was brilliant.
16. The initial pain was well worth it!!!
17. Great day, well worthwhile.
18. A day well spent, it was fun.
19. This course has certainly given me more confidence to present and made me believe that I can do it with an impact.
20. Very enjoyable day.
21. Very good, increased my confidence and presenting ability.
22. Practical and hands on, the course has taken me from good to great!
23. A very enjoyable day, focusing on personal impact skills – not just another presentation course.
24. Fun, informative and of tremendous benefit.
25. If you want to get your message across, get on this course.
26. This was a very good course with an excellent balance of instruction and practical tips.
27. Never in the field of human conflict…. We will fight them on the beaches… Cometh the hour, cometh the man….Great speakers, go on great training courses.
28. A refreshing change to presentation and communication skills.
29. A well constructed professional course, the pace of delivery was just right.
30. I had serious doubts about attending this course but I found it both extremely enjoyable and effective. I will certainly attempt to practice the skills I have learnt today and will attempt to improve areas identified for further improvement. I do feel that if all attendees had turned up the group would have been too big so was perfect.
31. Great opportunity to refresh learning from a few years ago. Hopefully it will make me more effective in the future.
32. Good use of practical techniques which are simple enough to practice at home.
33. I would like to know more about ITC, does the website include details about ITC?
34. Liked the video elements, other stuff could be pre-course.
35. “A real eye- opener into presentation techniques.”
36. “It’s all in the balls.”  *
37. The best practice for something we don’t like is to get up on your feet in a ‘safe’ environment and encourage colleagues

Note for item 36 - Refers to a technique to encourage the use of interactive hand gestures…!

COLIN ROSS – HEAD OF CORPORATE BUSINESS CENTRE - BT

“ I used the techniques at my conference and they worked brilliantly. I probably delivered the most inspirational keynote speech of my career and enjoyed doing it.”

CHRIS DOWNING - BUSINESS INTERNET ROLL-OUT MANAGER - CORPORATE CLIENTS

I first met Lorna in 1999, when I was managing BT’s roll-out of all their business internet products to their corporate clients division.  This division had 1000 salespeople, 5000 of the biggest accounts and client boards to communicate with.  I also had a whole PR and briefing programme to complete ASAP.  I found Lorna through the staging company we were using for the business shows.  The last of these was for 350 business Directors that came from the UK’s biggest corporates.  Lorna helped me stage this show, write the scripts and practise everyone available before the actual event (me mostly!).  The event was a huge success and opened the way to greater successes with much heavier commitment from the Directors of BT who witnessed what Lorna had helped me create. 

After only a few hours with Lorna, Mike Langston, Managing Director of BT’s £3 billion SME division, told me that he thought I was the best BT speaker he’d ever seen.  I subsequently created a BT video of how to create the speeches and make presentations to client Directors – so I hope you excuse my enthusiasm for Lorna’s work – but I think you’ll be able to see why after reading all this.

Lorna has continued to help me develop my speaking skills both inside and outside of BT and more recently I accepted fee-paying work as a conference and workshop host in Singapore, Amsterdam, Frankfurt and Berlin.  Throughout this time I have been using and developing Lorna Sheldon’s ideas and methods until they have become my own and fully internalised. 

Her approach is both simple and powerful.  By adopting a template of skill development, techniques and methods I have watched every delegate (including myself) quickly become hugely more effective as speakers and communicators.  You’ll notice an improvement within a few hours.  Practise her techniques for weeks and you’ll become one of the most effective speakers around.  I hope you can find the time to let Lorna help you.  In using her material and developing new skills, I’ve met with people I’d have never expected to meet, and I’ve seen some places I’d have never expected to visit – and I got paid!  I hope you have the same experiences.

ROBERT TAYLOR – MANAGING DIRECTOR DISTRIBUTION – POWERGEN UK

“The ability to confidently and effectively communicate in business and organisations is an essential ingredient for success. I have worked with Lorna in building and improving these skills for my leadership team and personally. I have seen the results of effective public speaking and can recommend Lorna as an excellent coach.”

SUZI HOWARD – DEVELOPMENT AND SUCCESSION PLANNING MANAGER – W.H. SMITH

"The particular benefit of The Complete Works over other training providers is Lorna’s ability to focus on individual needs – whether it is confidence-building for inexperienced presenters or more focused rehearsals for senior and accomplished speakers. Lorna’s impressive background and gravitas make her particularly suitable for coaching our most senior directors and we have received excellent feedback from all the groups and individuals she has trained." 

Sarah Hammer, a delegate on one of these courses, adds, "I wanted to thank you for my road to Damascus experience last week at W.H.S. Head Office. The feedback was a revelation and will equip me well for my future Presentations to the Board….”

THE PROFESSIONAL SPEAKERS ASSOCIATION – EUROPEAN CONVENTION

Quote from Phil Ingle – Director of Eye to the Future

“Just a quick note to say how much I enjoyed your session at the PSA Convention. Really practical and enjoyable and, of course, presented by someone who Walks the Talk ………”

Quote from Phil Brand – Consultant and Speaker

“It was great to meet at the Convention. Thank you for sharing some of your insights, I found your session to be extremely valuable.”

“It was worth attending this session. The methods and techniques used by the trainer were very practical which has helped me a lot in improving different aspects of giving a professional presentation.”

Presenting tends to be unavoidable in so many of the roles we do in BT, whether its to the customer, to management or just your team.

The fear of standing up and talking seems to be firmly instilled for so many of us and nobody's really sure why. However, things are starting to change across Enterprise…HOW? I hear you cry…
Jane Noad, project manager in the People Development channel has been co-ordinating sessions with Complete Works International's Lorna Sheldon to run "Presenting at the Top " It has been rolled out to sales consultants and managers across Business Direct, Versatility, Events and Enterprise Technologies The course approached topics such as Voice-Projection, Intonation and Speed, and Body Language - whilst presenting
Nerves - how to deal with them and different methods of controlling e.g. breathing. Lorna also looked at preparation, writing, and studying participants' existing styles and methods they could implement, to improve.
The course clearly went down a storm...!

Deborah Williamson commented "This course was invaluable. I couldn’t believe the level of improvement in such a short time period."
 

Mark Fountain's feedback was "This was a thoroughly enjoyable course that has helped me not only in business but also helps with social situations."

Simon Lowe commented "I think the course taught me a lot about my style pre-event & how to improve it. This helps with confidence & hopefully reduce nerves. As with everything, practise is the key. Well worthwhile course"

With such positive feedback, it appears that the workshops are adding tremendous value across the business.   Keep your eyes peeled for the next set of dates

©The COMPLETE WORKS International